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Adecco Professional Staffing: Bilingual Customer Service Representative

Adecco Professional Staffing

This is a Full-time position in Montreal, QC posted July 3, 2021.

FULL-TIME PERMANENT Bilingual Customer Service Representative job opening in Montreal, QC (French and English) Adecco Professional has partnered with an established yet growing international financial services firm to hire new talent for Bilingual Customer Service Representative job openings in Montreal, QC to join their team.

This is a full-time permanent career opportunity that come with an amazing compensation and benefit plan along with paid training and a wonderful work/team culture; a true work hard-play hard environment.

This is best suited for someone who is ready to start/continue their career journey and learn new details about the financial / investment world just 1 year of Customer Service related experience required!!

This position will require flexibility to work shifts between 8am – 8pm Monday to Friday; no weekends required.***Please note that this position will commence as a work from home opportunity with technology and training provided but will be in office when the time comes; located downtown Montreal.*** Key responsibilities for the Bilingual Customer Service job opening in Montreal, QC (French and English) may include but are not limited to:Manage high volume inbound calls from customers (primarily Investment Advisors and their teams but also the investors directly)Document and track all calls and conversations in a CRMMaintains customer database; updates data and makes necessary changes; follow up on outstanding and required itemsDetermines customers’ needs and ensure proper documentation/information is included in the systemsProvide advice and guidance to customers relating to products/service (there is no sales in this position)Follow up calls and written correspondence will be required as well; all will be in both French and EnglishTo be considered for the Bilingual Customer Service Representative job opening in Montreal, QC you will need to meet the following minimum requirements:Complete bilingualism in both French and English, both written and spokenAt least 1-year of total relevant experience in a similar role; customer service, reception, call center, retail, hospitality etc coop/intern and volunteer experience counts too!!Ability to meet deadlines and control multiple prioritiesCompleted post-secondary education, either a College Diploma or University DegreeStrong problem solving and decision-making skillsAbility to learn quickly; the business as well asthe technology to help you do your role best!The permanent salary will commensurate with experience and be between $45-50K with 100% employer paid benefits starting day 1, bonus, RRSP employer contributions (no matching required) plus additional perks; please note that at present, this is a work from home position but eventually will be back in office so you must be able to travel to the location downtown Montreal.If you are interested in this fantastic, career level Bilingual Customer Service Representative job opening in Montreal, QC and you meet the minimum requirements, please submit your resume TODAY as our client is motivated to have a new, talented bilingual member join their growing team.**PLEASE NOTE there are also some 5-6 month contract opportunities available in the same capacity that are fully remote but you must be located in Canada for consideration and be able to work shifts between 8am and 8pm EST Monday to Friday!