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AdGear: Big Data Support Engineer


This is a Full-time position in Champ-Fleuri, QC posted February 16, 2021.

AdGear (belonging to the Samsung Ads business), is an advanced Advertising Technology Companylocated in the heart of downtown Montreal.

AdGear/Samsung Ads focuses on enabling brands to connectwith Samsung TV audiences as they are exposed to digital media across all devices.

Being part of aninternational company such as Samsung and doing business around the world means that we get to workon big complex projects with stakeholders and teams located around the globe.Samsung Ads is an advanced advertising platform where advertisers find and connect with audiencesacross over 100M Samsung Households around the world.

Samsung Ads delivers high-quality audiencetargeting powered by three key components: first-party audience data at scale, world-class data science,and brand-safe cross-device ad inventory.

Using our data, insights, and scale, we help advertisers reachconsumers across CTV, our native apps, mobile and desktop.

With Samsung Ads, advertisers can buy theway they want, reach who they need, and prove business results.Our purpose is to deliver unparalleled results for our customers.

By using the industry’s mostcomprehensive data to build the world’s smartest connected audience platform, Samsung Ads is uniquelypositioned to transform the advertising landscape.

We deliver on Samsung Electronics’ 51-yearcommitment to excellence through smart, easy, effective advertising solutions to make advanced videoadvertising work.KEY RESPONSIBILITIES∙ Analyze and solve problems at their root, stepping back to understand the broader context ∙ Establish, meet and monitor SLAs for support issues in conjunction with the rest of the teams ∙ Interface with customers, understanding their requirements and delivering complete data solutions ∙ Triage many possible courses of action in a high-ambiguity environment, making use of bothquantitative analysis and business judgment∙ Address and effectively manage sensitive issues and manage escalations from business teams ∙ Build and maintain effective internal relationships, specifically with Engineering, Site ReliabilityEngineering, Client Support Managers and Ad Operations to help identify, report, and resolve issuesquickly∙ Get into the details of the various issues that could occur and troubleshoot the data processing bigdata jobs, tracing requests by analyzing logs, figuring out if the issue is a software issue or data issue.

∙ Learn and understand a broad range of Amazon’s data resources and know when, how, and which touse and which not to useREQUIRED SKILLS AND/OR EXPERIENCE∙ Bachelor degree in CS/IT or related field∙ 3+ years’ experience in SQL development∙ 3+ years’ experience in data modelling, ETL and Data Warehousing∙ 3+ years’ experience in designing and developing solutions on AWS platforms ∙ Experience with Service Desk, ZenDesk or other support platforms∙ Experience with Big Data technologies such as Hive/Spark∙ Experience with Linux scripting∙ Ability to work in a fast paced environment where ambiguity is the norm∙ Effective Problem solving skills with focus on unblocking the customer and planning for longer termremediation measures∙ Organized and process-oriented with ability to drive resolutions working with multiple groups∙ Strong interpersonal skills with a customer success orientation (i.E., patience and calm under thepressure of solving a real time customer issues)∙ Strong written and verbal communication skills.

Excellent ability to present complex technicalinformation in a clear and concise manner to a variety of audiences, including non-technical ∙ Experience with Redshift and Snowflake a big plus∙ Ad-Tech domain experience is a plusExperience as a Business/Product/Data Analyst is a plus.

The candidate should thrive in a fast-paced anddynamic environment and effectively handle working across different teams and priorities.

The candidateshould have an entrepreneurial mind-set, taking ownership in creating opportunities, aligning to the yearlyplan but also being flexible to take advantage of new opportunities.If you’re interested in joining a rapidly growing team working to build an outstanding, world-class advertisingorganization with a relentless focus on design and customer experience, you’ve come to the right place.Location and working conditionsWhile our employees are currently working remotely, and before any return to our beautiful office locateddowntown Montreal, we are taking extra cared steps to ensure a smooth experience for any new employeejoining our wonderful organization:∙ Tailored virtual onboarding plan sent prior to your start date∙ IT equipment & Samsung Ads Welcome Swag kit delivered to your doorstepWe have adapted our benefits & perks as currently the following:Benefits∙ 100% Company-paid comprehensive health & dental coverage∙Personal spending account & Healthcare spending account with Sun Life∙ Competitive compensation package, including performance incentive bonus plan based oncompany, team and personal objectives∙ Minimum start of 16 vacation days with additional flex days∙ Access to a virtual care platform (wellness, medical & nutrition)∙ Access to employee assistance program∙ Travel, Life, and Short/Long term disability Insurance∙ Group RRSP Matching Program up to 5%Perks∙ Monthly virtual social committee-lead activities (games night, happy hour, health challenges,etc.)∙ Virtual companies get together (demo days, Town Halls, and more!)∙ Virtual yoga once per week∙ Open source days for software engineers∙ Employee Referral Program∙ Perkopolis website with great rebates, coupons and promotion-Amazing discounts through Samsung Employee Discounts websiteAbout our culture…We are proud to have built a world-class organization, grounded in an entrepreneurial and collaborativespirit.

Working at Samsung Ads offers one of the best environments in the industry to learn just how fastyou can grow, how much you can achieve, and how good you can be.

We thrive on problem-solving,breaking new ground, and enjoying every part of the journey.