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ADT by TELUS: Bilingual Customer Service Representative – Technical Support (French/English)

ADT by TELUS

This is a Full-time position in Montreal, QC posted March 5, 2021.

Please click on the link to apply on website: https://bit.Ly/3ql2iu3Company OverviewADT by TELUS is a leading provider of security and automation solutions in Canada for homes and businesses, people on-the-go and their network.

Making security more accessible than ever before, and backed by 24/7 customer support, ADT by TELUS delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered.

More information is available at www.Adt.Ca.

Position Summary The Bilingual Customer Service Representative Technical Support is responsible for all residential, small business, commercial inbound phone calls consisting of technical troubleshooting and testing while focusing on first contact resolution and customer retention.Responsibilities Handle incoming and outgoing calls from customersIdentify and resolve basic alarm system technical issues by identifying known causes by using the process of eliminationProvide clear and concise technical information to customersDifferentiate between product features and functionality in order to resolve customer inquiriesEffectively evaluate the need for a service technician to physically resolve the problem and create, schedule and close service jobsEducate and guide the customer through our web tool and educate them on self-serve optionsRemember and apply various standard operating proceduresNavigating through various systems and toolsEnsure data entry related to customer requests and internal data and governance guidelinesOther duties as assignedQualificationsHigh School Diploma1-2 years of relevant experienceBilingual (French/English)Ability to work within a teamAdvanced written and verbal communication skills (French/English)Able to clearly communicate technical information Analytical skills and problem solvingCustomer service orientedAbility to work in a fast paced and structured environmentAbility to multitaskMust have key boarding and software knowledgeADT by TELUS provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.ADT by TELUS is committed to treating all people in a way that allows them to maintain their dignity and independence.

We believe in integration and equal opportunity.

Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

Please contact Human Resources at hrhotline@adt.ca if you require accommodation.

We will work with all applicants to accommodate their individual accessibility needs.