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Aircraft Support Technologist (Dash 8 Series Customer Response Center)

De Havilland Aircraft of Canada Limited

This is a Contract position in Kamloops, ia posted October 9, 2021.

De Havilland Aircraft of Canada is currently searching for an Aircraft Support Technologist to join the Dash 8 Technical Help Desk.

This position is responsible for managing and responding to a wide range of Operator technical and troubleshooting requests on in-service issues.

You will work closely with Field Service Representatives, Engineering, Information Technology (IT), and other locals within De Havilland Aircraft of Canada.

At De Havilland Aircraft of Canada Limited, our employees work together worldwide
– one good idea at a time to ensure the continued long-term success of the Dash 8-400 aircraft.

If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience.

Your ideas are our fuel.


Competitive salary Full extended health and benefit plan The opportunity to join an organization from the ground floor Great task diversity and unique challenges The opportunity to work with airlines from around the globe on a daily basis In your role you will: Provide leadership, guidance, coaching, and training support to ensure the continued development of the Dash 8 Series Technical Help Desk team; Respond to operator’s technical and troubleshooting queries, which involve responding to a wide range of Operator telephone calls or written requests on In-service issues.

Produce and develop key performance indicators to support continuous improvement initiatives, through Achieving Excellence Participate in customer Technical Evaluations, customer meetings, conferences and working groups Maintain a database of communications, regarding the status of operator queries.

Work closely with Field Service Representatives and a support team within the Technical Help Desk and CRC.

Ensure timely closure of communications with operators.

Provide on-site assistance at Operators facility as required.

Prioritize and provide resources for AOG and out of service events Identify and implement enhancements to team policies and procedures in an effort to drive ongoing efficiencies and cost-effectiveness.

Create and maintain documentation to be used by our customers to resolve known technical issues.

As our ideal candidate, You hold an AME license, or equivalent, or an Engineering Degree from an accredited Canadian university combined with a minimum of five (5) years experience in aircraft maintenance and airline environment, with DASH 8 Experience.

You have a strong working knowledge of Aircraft systems, Avionics’ and Structures, and you are able to “think on your feet” in an extremely fast pace environment.

You are familiar with DeHavilland produced aircraft (DASH-8) You are able to travel internationally on short notice and you are very flexible in terms of working hours to support a 24/7/365 days operation.

You demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances You have exceptional organizational and presentation abilities.

Proficient in PC use, MS Office applications, and database management You are a dynamic oral and written communicator, with strong people skills.

You are able to work independently or as part of a team.

Strong interpersonal and written communication skills are essential Customer support experience is a definite asset Dehavilland Aircraft is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply.

As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), DeHavilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process.

If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone.

The team at De Havilland Aircraft of Canada thanks you for your application.

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