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ALTEN Canada: Production Support

ALTEN Canada

This is a Full-time position in Westmount, QC posted February 15, 2021.

Production Management Consultant The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines at Morgan Stanley.The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of Morgan Stanley’s trading technologies and businesses.

While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time.

The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Core ResponsibilitiesMonitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.Facilitate root cause investigations and manage the implementation of corrective and preventative measures.Manage coverage during North American market hours, including weekend pre-open ready-for-business checks.

Proactively identify and respond promptly to failures.Partner with development teams to drive stability, operational excellence, and a culture of efficiency.Ensure team knowledge is current and forward-looking.

Respond to regulatory and compliance issues with urgency.Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.Review, execute, and verify production changes in strict accordance with procedures defined in change documents.Take an active role in planned technology events, i.E.

business continuity tests, ensuring recovery procedures are accurate and complete.Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.Required Skills:Bachelor’s degree in Computer Science or related field from an accredited college or universityStrategic mindset with specific focus on tooling, automation, and efficiencyAble to troubleshoot, problem solver, analytical Proficiency with Linux Network diagnostic skills and experience with networks and realtime messaging technologies such as Message Queues, technical and design understanding of web services and service-oriented architecture,Strong scripting skills, like Perl, Python, or UNIX shell.Excellent spoken and written English communication skills.Desired Skills:Experience providing application support for mission-critical applicationsUnderstanding of electronic and/or algorithmic trading systems Experience with Market Data providers (i.E.

Reuters, Bloomberg) and related conceptsGood working knowledge of trading and risk management business concepts Working knowledge of FIX protocolFamiliarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case) ITIL v3 Certification