This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Work From Home

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

ALTEN PROEX (Engineering & Technology services): Help Desk Support (It Agent)

ALTEN PROEX (Engineering & Technology services)

This is a Full-time position in Quebec, QC posted July 6, 2021.

Bilingual Help desk IT agent Quebec CityPharmaceutical industryMUST HAVE : FLUENT IN FENCHResolve IT incidents via the IT incident management system (ticketing system) in compliance with the level of service established by the IT department; Responsible to escalate any IT critical incident to IT responsible of the department and ensure follow-up to resolution.Manage and maintain up-to-date IT asset inventories of hardware items (laptops, desktops, key boards, mouse and monitors) and mobile phones; Support users when problematics on their account occur (locked account or password problems…); Install and configure workstations as per user requests and configure VPN remote access if required; Install and configure various computer peripherals to the standards of the client (printers, RF guns, Kaba…); Actively participate in meetings with the local IT group for update on progress, issues and monitoring of local IT operations activities and incidents; Apply the instructions, procedures and standards in health safety and environment practice an report any unsafe hazards, unusual incidents or near misses; Make service calls to vendors when necessary; Comply with theoperating hours of the Service desk as decided by IT department; May participatein various IT projects/other related duties such as :Write procedures or communication for the site; Ensure back up tapes every week; Audit material preparation; Support continuous improvement of service with the evolution of applications/material.

ABOUT US : ALTEN PROEX (Engineering and Technology Consulting Services)Within 30 years, ALTEN has become leader in R& D, Engineering, Information Technology Services, Life Sciences and Network Services with 37,000 consultants working in more than 20 countries.

Our consultants carry out complex and highly technical projects throughout the value chain of the most prestigious companies in all sectors of industry and services including Information Systems, IT Automation, Telecommunications, Manufacturing, Life Sciences, Energy, Automotive, Rail and Transportation, Aerospace and Defense, and more