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New

Application Support Analyst

InsideDesk

This is a Contract position in Vancouver, ia posted September 22, 2021.

Healthcare Application Support Specialist Are you looking to launch your career in the tech industry?

Making impacts as a part of a fast-paced start-up team?

Looking for challenges to quench your thirst for curiosity?

If you prefer all the above, we love to meet you.

We are looking for team players like you with lots of creative energy and awesome problem-solving skills to help us resolve client issues and improve our service delivery process.

Job Description As an Application Support Analyst, you are the glue between our clients and the development team.

You will need your analytic power and creativity to improve our process and investigate application issues reported by users, identify root causes to ensure high customer satisfaction.

As you grow in this position, you will also help in analyzing our service delivery process and improve them with the necessary tools or automation.

Experience in business analysis and/or software testing can also be beneficial.

Why work with us?

InsideDesk is solving an $80 billion problem in the US dental industry.

We are building a machine learning and automation solution to help dental businesses collect insurance payments faster and easier using automation & technology.

Competitive salary & benefits Flexibility in your workplace – you have the option to work from our office or from home Open and transparent management structure – collaboration is how we make decisions happen Career growth.

As a start-up, we can offer lots of career growth opportunities You should have the following traits: Analytical thinker: Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.

Consummate learner: be motivated by learning opportunities, technical activities, and having latitude for creating/applying their own approach; also by opportunities to contribute helpful analysis
– often by simply communicating the facts Self-starter: Intend to seek a role that allows for the individual initiative within a team environment, at times providing guidance to others while also completing personal tasks Effective time manager: have the ability to balance scheduled output with the need to accomplish more than one task at a time Minimum Qualifications: Experience with automation development using either Google App Script, Selenium, Python or other similar languages Working proficiency and communication skills in verbal and written English Ability to work unsupervised, in the office or remote as part of a distributed team and be able to produce high-quality work Preferred Qualifications: Basic knowledge of Software Development Lifecycle concepts & software quality assurance Some degree of development experience to include any of the following: Java, Javascript, python, Google Apps Script, Microsoft PowerShell, Microsoft Excel, etc, would be considered an asset