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Application Support Analyst

Procom Consultants Group Ltd

This is a Contract position in Toronto, ON posted August 5, 2022.

Application Support Analyst On behalf of our client in the Financial Services Sector, PROCOM is looking for an Application Support Analyst.

Application Support Analyst – Job Description Manages one or more apps support teams Provides technical oversight across systems and applications; leverage skills across multiple apps support areas Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users Requires awareness of audit and compliance related issues Contributes to formulation of strategies for apps support and other functional areas.

Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency Ability to handle incidents, problems and change at a global enterprise level.

Calm and analytical when faced with major incidents on critical systems Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis Focus on people development, evaluating subordinates’ performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager Performs other duties and functions as assigned Application Support Analyst – Mandatory Skills 6-10 years’ experience in an Apps Support role would be an added advantage, but not essential Highly assertive communications skills, commanding personality.

Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication.

Must show confidence in all communications Experience with application support would be an added advantage, but not essential Effectively share information with other support team members and with other technology teams Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately with relevant stakeholders Hadoop/Big Data Platform Skill Set: Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka Very good knowledge of analyzing the bottlenecks in the cluster
– performance tuning, effective resource usage, capacity planning, investigating Perform daily performance monitoring of the cluster
– Implement best practices, ensure cluster stability and create/analyze performance metrics Hands-on experience in supporting applications built on Hadoop Linux 6 – 8 years of experience Database Good SQL experience in any of the RDBMS Focus on Sybase / Oracle / MSSQL databases Scheduler/Monitoring tools Autosys / CONTROL-M or other schedulers will be of added advantage.

Knowledge / working experience of ITRS Active Console/other monitoring tools Programming Languages PowerShell, UNIX shell scripting, Python, Java will be of added advantage Application Support Analyst
– Assignment Start Date ASAP – 11 months to start Application Support Analyst
– Assignment Location Mississauga, ON
– Work Hybrid