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Application Support Analyst

Procom

This is a Contract position in Calgary, AB posted August 24, 2019.

Application Support Analyst On behalf of our client, Procom is seeking a Application Support Analyst for a 6 month contract in Calgary, AB.

Application Support Analyst Job Details The Applications Support Analyst provides first, second or third line technical support to resolve incidents and investigate problems.

The role also performs maintenance and housekeeping activities required to deliver applications services in line with agreed service levels, ensuring applications are available when required by the business.

Other typical activities include change, configuration and access management as well as interface monitoring, application administration, performance monitoring and management.

The role works closely with the business when required in support of fault resolution, and when performing bug fixes, minor enhancements and other maintenance activities.

Application Support Analyst Responsibilities Provide technical support for the Oracle product – Account Reconciliation Manager (ARM).

Our client has recently rolled out the Oracle ARM tool enterprise wide.

We are still in the final stages of implementation and are seeing a higher volume of support requests to set up new account reconciliation profiles, group accounts within the ARM tool, assign accounts that are not currently assigned to a preparer/reviewer, etc.

This is a technical role responsible for making the required changes in ARM.

Application Support Analyst Mandatory Skills Experience with the Oracle Account Reconciliation Manager tool (ARM), or experience supporting Oracle product Application Support Analyst Nice-to-Haves Previous experience supporting ARM is an asset.

Application Support Analyst Assignment Length 6 months Application Support Analyst Location Calgary, Alberta Application Support Analyst Start Date ASAP