This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Work From Home

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

Slide 1
Slide 2
Slide 3
previous arrow
next arrow


Application Support Specialist

Joveo CA

This is a Full-time position in Gatineau, QC posted May 26, 2022.

Summary The BSG Financial Applications group is looking to fill the position of Application Support Specialist, whose primary responsibilities will be focused on support and maintenance of various financial business applications to resolve incidents, service requests or problems.

Responsibilities Provide support for the company’s business applications, including, but not limited to the global ERP, over the phone, in person, by email and/or by using a connection tool to remote to user’s computers; Follow documented procedures to resolve incidents and requests; Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool; Ensure security processing for access to business applications; Queue management role with follow-ups on application registers and alerts; In the event of data integrity problems, perform debugging and validate the solutions found; Adjust and execute SQL scripts; Document and maintain support operation procedures for policy control of the company; Provide some support after-hours and weekends.

Requirements Strong planning, prioritizing and time management skills must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures; Action-oriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision; Strong analytical and problem-solving skills; Exceptional attention to detail and work ethic; Excellent communicationskills (verbal and written), in French and English.

Qualifications College Diploma in Management Information Systems (MIS), Computer Programming / Science, Experience with ERP systems (IFS, SAP, Oracle, GP/Dynamics), financial consolidation applications (Cognos Controller, Hyperion) and/or BI concepts would be considered an asset; Experience providing 2nd level business application support for requests, incidents and problems in a Windows environment; Experience in a customer service role; Experience in using software tools/utilities to manage support/service calls and problems; Experience in the areasof application integration and methodologies would be an asset; Practical experience with internal control procedures and audit requirements in relation to data access, security and master data configuration would be an asset; Exposure to the SQL language would be an asset; Exposure to ITIL concepts, including a good working knowledge of formal change management process would be considered an asset.

What We Offer Competitive salary, bonus, benefits from day 1, 3 weeks’ vacation, Defined Contribution Pension Plan Opportunity for growth and development Exposure to different businesses, geographies, and teams A collaborative, open, dynamic and fast paced environment Overview Brookfield Renewable is one of the core businesses under Brookfield Asset Management (“Brookfield”), one of the world’s leading alternative asset managers.

Brookfield operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit.

Brookfield is publicly listed on the NYSE and TSX.

Brookfield Renewable is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management.

Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally.

Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future.

Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy.

From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment.

Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.

Brookfield Renewable embraces and promotes the principles of diversity, equity and inclusion.

We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We also provide accommodation during all parts of the hiring process, upon request.

If contacted to proceed to the recruitment process, please advise us if you require any accommodation.