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Basel Application Support and Testing


This is a Contract position in Toronto, ON posted October 14, 2021.

Senior IT Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Senior IT Support Analyst.

Senior IT Support Analyst – Job Description Working on a team with 3 other Senior IT Support Analysts, reporting into the Manager, Learning Development, this team is part of the Learning Design Centre of Expertise Senior IT Support Analysts work in close partnership with Design Managers and with Learning Services colleagues to execute on core critical solution development Works closely with Learning Design colleagues to estimate work effort and timelines for proposed solutions and provide recommendations to enhance the experience Leverages best-in-class methodologies and innovative technologies to provide effective learning through a variety of modalities (instructor-led, virtual, digital) Develops learning assets (web-based learning, job aids, participant guides, infographics, etc.) to create an optimal learner experience Produces graphic design elements independently based on requirements provided by Learning Design Colleagues or Business Partners to deliver on desired outcomes Ensures learning assets align to templates, branding, user experience (u/x) and accessibility standards Senior IT Support Analyst – Mandatory Skills Intermediate knowledge of SQL (run/build query) 3 years Working knowledge of MS Office applications (Word, MS Excel, MS PowerPoint, MS Outlook) 3 years Technical support 3 years Senior IT Support Analyst – Nice to Have Skills Previous Banking or FI experience JIRA ServiceNow/Confluence/HP ALM Basel experience Senior IT Support Analyst
– Assignment Start Date ASAP – 12 months to start Senior IT Support Analyst
– Assignment Location Toronto, ON – Work Remotely