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Beyond Bilingual Inc.: Bilingual Customer Service

Beyond Bilingual Inc.

This is a Contract position in Montreal, QC posted February 19, 2021.

With over 5,000 dedicated employees worldwide, our client is present in more than 100 countries.A global medical device company offering a broad range of integrated solutions.

·Base Salary: $60K-$65K
·Business to Business Key Accounts
·Comprehensive benefit packageKey Responsibilities:
·Responsible for answering incoming customer calls in professional and prompt manner within a call center environment.
·Handles high call volume of a minimum of 70 incoming calls per day and communicate directly with customers either by telephone and/or electronically.
·Respond promptly to customer inquiries.
·Assists customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.

·Verifies all orders for accurate pricing and terms before order entry.
·Enters orders accurately within one day of receipt.

This includes change orders, electronic orders, cancellations and credit memos.
·Accurately enter and dispatch rental service calls within two hours of receipt.
·Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
·Works flexible hours and weekends to meet business/customer needs.
·Participates in any and all reasonable work activities as assigned by management.
·Other Customer Service and Sales Support functions as required by the business.

Relevant Experience:
·Minimum of 1 3 years customer service experience
·Bilingual (French/English) Strong verbal and written communication skills.
·Computer literacy; Microsoft Windows operating systems and Microsoft Office applications.
·Knowledge of customer service principles and practices.
·Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy.
·Knowledge of administrative procedures.
·Demonstrated ability to work independently with minimal supervision as well as in a team environment.