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Beyond Bilingual Inc.: Senior Bilingual Customer Service Representative

Beyond Bilingual Inc.

This is a Contract position in Montreal, QC posted February 22, 2021.

Our client is one of Canada’s leading producers and suppliers of high-quality food.

For more than 150 years, our customers.They are currently looking for a Bilingual Customer Service Representative to join their group of 6 in their tight knit group.PERKSExcellent salary up to $65KA GREAT PLACE TO WORK NO OFFICE POLITICS TIGHT KNIT TEAMNot a Call Center, low call volume Full Time with excellent benefitsWorking from home due to COVIDBenefits after one month Medical, Dental, Pension PlanFlex hoursBasic Purpose: Reporting to the Manager, Customer Service, the incumbent will be first line contact and will provide support to all customers in placing orders and handling inquiries both internally and externally.The incumbent will be responsible for efficient and accurate entry of all orders into the SAP system and will work very closely with various departments to ensure complete customer satisfaction.

Key Responsibilities and Activities:Receive and process orders and order changes from Internal and External customers via telephone, fax, email, E.D.I.

and C.I.M.S.Ensure efficient and accurate input of orders into SAP using a number of parameters including inventory data, logistics and customer specifications.Monitor and follow-up on outstanding orders.Handle all other customer requests: samples, orders, product information.Write QNOTES when required.Maintain open communication with all external and internal customers at all locations.Liaison with customers, sales, dispatch and order coordinators to ensure timely and accurate delivery requests.

Selection Criteria / Requirements:Bilingual in French/EnglishCustomer Service or equivalent experienceAdept in resolving problems and troubleshooting.Proven ability to multi-taskStrong interpersonal and communication skillsProficient in Microsoft OfficeKnowledge of SAP is an asset