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Bi-lingual Support Analyst

Nigel Frank International US

This is a Full-time position in Montreal, QC posted August 14, 2019.

Bi-lingual Support Analyst Provide bilingual IT and AX support for users via phone and email; Field incoming problems from end users to resolve AX application, hardware and software issues; Prioritize, schedule, and administer all instances where AX enhancements and defect resolution are required; Communicate AX application problems and issues to key stakeholders, including management, development teams, end users, and functional unit leaders; Ensure all AX support requests are dealt with in an efficient and timely manner; Accurately maintain logs and documentation related to AX IT Tickets and non AX IT Tickets.

Participate in the AX design, development, and delivery of software applications training programs and individual classes; Assisting in creating AX documentation, instructions, procedures, and processes All other duties as assigned Core Competencies: Bachelor’s Degree in Information Technology or related education from technical institute.

Must be able to read, write, and speak French and English fluently to be considered for this role.

Excellent verbal and written skills required to communicate with both internal and external customers.

2 years of experience in a technical support call centre environment