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Bilingual Call Centre Customer Service Rep – Mutual Funds

Procom

This is a Contract position in Vancouver, BC posted October 2, 2021.

Bilingual Call Centre Customer Service Representative
– Mutual FundsOn behalf of our client in the Banking Sector, PROCOM is looking for Bilingual Call Centre Customer Service Representative
– Mutual Funds.Bilingual Call Centre Customer Service Representative
– Mutual Funds Job DescriptionResponding to inbound calls from Mutual Fund Companies, Licensed Mutual Fund Advisors and Mutual Fund Back OfficesProfessionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by Investor Services.Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact CentreAble to provide professionalism and composure when dealing with Clients internal/externalPerform all required responsibilities as a representative of the Contact CentreFront facing with internal departments and internal/external ClientsInteraction with Team members of Contact CentreParticipate in monthly Self/Peer Call Coaching EvaluationsDaily/Monthly reporting to Management relating to self/team metricsWork with Team/Supervisor to provide and produce above average Quality and SLS statisticsEscalate problematic issues to ManagementBilingual Call Centre Customer Service Representative
– Mutual Funds Mandatory Skills6-12 months of Mutual Fund experience1 to 3 years Call Centre or client service experienceStrong communication skills (both written and verbal)Must be Bilingual (French English) communication skillsBilingual Call Centre Customer Service Representative
– Mutual Funds Nice to Have SkillsIFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an assetBilingual Call Centre Customer Service Representative
– Mutual Funds
– Assignment Start DateASAP 6 months to start Bilingual Call Centre Customer Service Representative
– Mutual Funds
– Assignment LocationToronto, ON Work Remotely