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Bilingual customer service and EAP booking agent

Randstad

This is a Contract position in Toronto, ON posted October 15, 2021.

One of the largest Employee Assistance Program provider is currently looking for 6 bilingual customer service representative to join their ranks Are you passionate about helping people and provide solutions?

Would you like to work for a company that help organizations to offer wellness programs in order to promote the well-being of the individual in a confidential and professional manner?

If it is the case, we have the perfect contract for you, all from home Position: Bilingual customer service and EAP booking agent Salary: $16 / hour Type: Permanent full-time 37,5hrs/week Availability to work : Monday to Sunday Schedule: given in advance Location: working from home Contract: 2-month contract with possibility of extension Advantages What are the benefits of working as a bilingual customer service and booking agent?

– Strong possibility of a contract extension
– Full-time teleworking
– Equipment provided by the company
– Positive and highly supported work environment Responsibilities What will be your main tasks as a bilingual customer service and booking agent?

– Contact the clients in order to confirm, schedule or update the appointment with the service providers depending on the service requested and their needs
– Managing and responding to emails or calls from service providers regarding their availability and assign the clients case throughout all appointment booking process
– Managing and responding to emails or calls explaining the services and well-being programs, the procedures and availabilities of the professionals
– Managing and responding to calls or emails by service providers or professionals in order to reassign client cases
– Encourage and develop positive interdepartmental relationships to optimize customer service Qualifications
– Fluency in French and English, both verbal and written
– Experience in customer service and/or retail
– Experience in the insurance industry is an asset
– Strong computer skills
– Ability to listen and empathize
– Good analytical skills
– Professional attitude and concern for the quality of service
– Ability to work in a high volume environment Summary Position: Bilingual customer service and EAP booking agent Salary: $16 / hour Type: Permanent full-time 37,5hrs/week Availability to work : Monday to Sunday Schedule: given in advance Location: working from home Contract: 2-month contract with possibility of extension