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Bilingual Customer Service Professional – Affinity Markets

Manulife Insurance Malaysia

This is a Contract position in Vancouver, BC posted June 22, 2022.

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?

You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world.

If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement Hybrid Job Description The Affinity Markets Individual Insurance Team is currently recruiting for Bilingual Customer Service Representatives to join us for an upcoming New Hire Training Class starting on July 25th Is it possible to find a career you love with a global organization that supports your continued growth and success?

ABSOLUTELY Here are a few reasons why you should join Manulife: Unlimited opportunity for growth and development Leaders who are invested in your success A diverse and inclusive work environment Emphasis on work/life balance, employee recognition and community involvement A company who believes the best customer is a satisfied customer Consider joining our team as a Bilingual Customer Service Professional within our continuously growing Affinity Markets Individual Insurance Team.


We are committed to delivering an outstanding client experience, as our customer-centric focus is a critical pillar of our business strategy.

We support the growth of our business through service excellence and a customer-focused approach.

We pride ourselves on the ability to thrive in an environment of open communication, partnership and collaboration.

We demonstrate our competitive advantage by using our global scale, our global capabilities and our local market focus.

Who are we looking for?

Communicators Doers Learners Great Teammates Problem solvers What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

Bilingualism, English/French required You excel in a fast-paced, constantly evolving environment while exhibiting a calm and professional manner You have exceptional technical capabilities, research skills and your attention to detail is always a priority You are confident in your ability to learn and apply information quickly Previous customer service experience in a contact center, retail environment or service industry Previous experience in a contact center environment would be considered a tremendous asset, however, not required Knowledge of financial services would also be an asset What we offer: Competitive base salary and annual performance bonus Paid Training starting on Day 1 in a virtual classroom setting Comprehensive benefits package from Day 1 3 weeks paid vacation along with 3 paid personal days and 5 paid sick days Online learning programs driven to focus your career development at your own pace Career growth and leadership support to achieve your goal M-CA-IN-CM Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere?

What are you waiting for?

Apply today.

About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe.

We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK.

Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact