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Bilingual Customer Service Representative

Sym Tech Dealer Services

This is a Contract position in Richmond Hill, ON posted September 9, 2020.

Celebrating over 47 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry.

At-Sym-Tech we are looking for associates who share our passion for innovation,creativity and results We are passionate about delivering excellent client service, an outstanding employee experience and opportunities to learn and grow professionally.

Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for a Bilingual Dealer Support Representative to join our headquarters located in Thornhill,ON.

A career with us offers: A fun, fast paced culture Competitive wages and benefits On-going industry training programs and professional development opportunities A professional, collaborative and progressive work environment An empowering atmosphere where people are inspired to do great work The chance to work with some of the best in the business Position Summary Reporting to the Manager, Dealer Support, this position provides support to Dealer clients and the National Sales Team.

Position Functions Provide best in class customer service to external clients/ support and assistance to internal departments Assist in corresponding with members of the sales team via phone or email Daily administration and coordination of customer service activities Liaise with the sales team to coordinate in-field support Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders Assemble marketing/sales collateral and POS materials Maintain a strong knowledge of Sym-Tech products Meet or exceed monthly call center performance objectives including call quality and performance objectives Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date) Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments Additional duties, tasks and/or projects as required by Management Minimum Requirements Ideally 1 – 2 years in a customer service/administration type role Fluent French and English language skills (written and spoken) Strong written and oral communication skills Demonstrated skills in customer escalation, conflict resolution, and negotiation Strong customer service, interpersonal and relationship-building skills Strong multi-tasking, organizational, time management and problem-solving skills Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision Proficient in the MS Office suite CRM experience an asset