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Bilingual customer service representative

Ikea

This is a Part-time position in Montreal, QC posted May 13, 2019.

WHO ARE WE AT IKEA?

From the deep forests in Sweden, we have spread our culture and values around the world.

At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home.

We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do.

This is IKEA.

WHAT YOU BRING TO THE TABLE
· Excellent verbal and written communication skills in French and in English (must be bilingual)
· Customer service experience, preferably in retail.

· Good ability to navigate and use various computer applications.

· Strong Problem-solving skills and customer approach.

WHAT YOU’LL BE DOING
· Accept incoming calls from customers in a courteous and timely manner.

· Provide customers with a forum to express their concerns and react in a professional and empathetic manner.

· Resolve customer issues by collecting pertinent information, informing customer of options and finding an acceptable solution.

· Maintain positive memorable customer experiences that build confidence in our organization and leave our customers very highly satisfied every time.

PERKS IKEA offers an excellent benefits package after 3 months of full time employment or 12 months of part-time employment!

This includes:
· Complimentary dental & medical coverage
· Health spending account or wellness account
· RRSP contribution & match program
· Subsidized meals & gym memberships
· Yearly bonus program if we meet our country goals.

· And don’t forget, your employee discount!

OPENING HOURS
· Monday-Friday: 8am to 12am
· Saturday: 8am to 11pm
· Sunday: 9am to 10pm WHAT WE ALL HAVE IN COMMON
· Living our values
· Being your unique self, while respecting and including others
· A passion for home furnishing
· Performing & delivering while learning & developing
· Having fun!

WANT TO JOIN OUR TEAM?

Connect with us at recruitment.hr.ca@ikea.com