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Bilingual Customer Service Representative


This is a Contract position in Ont, ON posted September 9, 2020.

Role: Bilingual (French and English) Customer Service Representtaive Salary: $55,000-$60,000 Location: Mississauga, ON Your new company Hays Recruitment has partnered with a leading Heavy Machinery industry company in Mississauga.

They are looking to hire two Bilingual (French and English) Customer Service Representatives to their team.

This is a permanent role.

Your new role The Customer Service Representative is responsible for handling and/or coordinating all incoming internal/external customer requests in relations with parts or machines sales, and related deliveries.

The Customer Service Representative will provide customer service to clients while processing their transactions or listening to their issues in an efficient, accurate and friendly manner.

They will deliver a positive customer service experience to each client and contributes towards enhancing the overall level of customer satisfaction RESPONSIBILITIES:
• Handle all incoming calls related to consumables, parts, service & equipment, prices and delivery of orders
• Screen telephone calls and direct to appropriate department/personnel if it is not customer service related
• Enter, add foot notes and print orders to the warehouse and include shipping priorities (calling transport, etc.)
• Maintain good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.

• Recognize and respond to the client’s needs, identifying opportunities to promote and provide advice on our products or services.

Inform clients about services and products available, and make recommendations where possible
• Handle disgruntled or dissatisfied callers in a courteous and professional manner.

Strive to resolve client issues on the first call without escalation.

• Handle RMA’s in accordance with the company policy
• Receive and process orders and quotations from customers and internal Product Managers and Sales Representatives
• Research availability of products
• Coordinate and expedite order process with warehouse, service and shipping companies;
• Participate in annual inventory count of parts and consumables
• Follow-up back orders
• Prepare parts quotations
• Revision of the customer PO and prepare adequately the invoice description when the order is processed
• Work closely with the Custom Solutions department to handle the special purchase orders (enter the orders, coordinate purchase, follow up shipments, etc.)
• Inform in time Credit and Collection about the shipment of progress billings of the orders
• Comply with the organization’s people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Perform special studies and carry out special assignments, as required by his/her supervisor.

• Cost per measure administration (creating new contracts, data entry, returning parts, adding new parts, maintaining pricing, creating summaries and invoicing) What you’ll need to succeed Candidate must be fluent in French and English SKILLS AND ABILITIES:
• Strong customer service and troubleshooting skills
• Computer literate, including effective working skills of MS Office and Lotus Notes
• Exceptional conflict resolution, negotiation, and objection handling skills
• Customer Focus
• Excellent interpersonal skills
• Team Work
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

What you’ll get in return This role is offering $55,000
– $60,000 salary full company benefits after 3 months