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Bilingual Customer Service Representative English/French – work from home

Randstad

This is a Contract position in Winnipeg, MB posted October 14, 2021.

Are you passionate about helping people?

Do you like to problem solve and be creative with technical solutions?

Are you bilingual English and French?

If you answered yes to these questions, then we are looking for you to join a dynamic team.

This is permanent full time position working as a Bilingual (English/French) Technical Support Representative.

This position is remote
– work from home.

This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career Salary: $16.83/hour Location: Anywhere in New Brunswick Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM
– 11:00PM you will be scheduled to work 5 shifts between Monday
– Sunday, between 37.5-40 hours/week, with 2 days off.

Start Date : November 1st, 2021 As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.

Responsibilities and duties:
– Inbound call centre environment (work from home)
– Problem solving and troubleshooting guidance with clients by phone, chat or by email
– Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns
– Data entry in client profiles
– Create a warm, and pleasant experience for clients
– Escalate customer complaints and/or calls to your manager when necessary
– Have a 1 call resolution mindset Advantages Here are the advantages you can benefit from as a Bilingual Technical Support Representative:
– Work with a leading global company
– Permanent full time employment
– Work from the comfort of your own home
– permanent remote position
– Great work culture
– Career progression opportunities
– Equipment provided by the company
– Employee benefit plan Responsibilities
– Inbound call centre environment (work from home)
– Problem solving and troubleshooting guidance with clients by phone, chat or by email
– Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns
– Data entry in client profiles
– Create a warm, and pleasant experience for clients
– Escalate customer complaints and/or calls to your manager when necessary
– Have a 1 call resolution mindset Qualifications Here are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:
– Excellent communication skills in English and French, verbal and written
– Previous experience in Customer service is required
– Strong problem-solving skills
– Tech savvy and working knowledge of computers
– Full time and flexible availability
– Wired internet connection (Ethernet cable) Interested?

Apply now.

Here’s how to apply:
– submit your application directly OR
– send your CV directly to amenah.al-habibirandstad.ca with the subject “Bilingual TSR
– New Brunswick” Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them We look forward to discussing this opportunity with you.

human forward.

Summary Bilingual Technical Support Representative (English & French) Start date: November 1st 2021 Pay Rate: $16.83/hour Availability: Monday to Sunday from 7am to 11 pm (rotational shifts)