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Bilingual Customer Service representative (incoming calls) – Moncton

Nordia Inc.

This is a Contract position in Dieppe, NB posted June 10, 2019.

Description Is the Customer Service Representative a career for you?

You can easily establish rapport with others?

You are recognized for your professional customer service expertise?

Offering a value added complementary services is for you a natural step?

You are at right place and will appreciate this opportunity.

We are looking for empathetic, friendly and dynamic customer representatives who can service and offer product and service to customers of Canada’s largest communication company.

At Nordia, people are at the heart of our business and our top priority is to provide a rewarding environment for our employees.

That’s why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits.

Our employees confirm it: according to the latest 2018 internal survey, 84% of them would recommend Nordia as an employer to their family and friends What you’ll do: Provide direct customer support related to phone, Internet and IP TV products and services; Enhance trust and loyalty by ensuring that customer issues, needs and expectations are fully satisfied; Increase customer satisfaction by positioning value added products and services based on customer’s needs.

What you’ll need: Bilingual (French and English); High school diploma (completed); Strong interpersonal and communication skills (past sales experience, an asset); Able to multi-task (think, talk and type)in a fast paced environment; Excellent computer skills; Available to work during afternoons, evenings and weekends.

What we offer: Competitive base salary; Performance based incentive; Hourly premium for weekend hours; Full time flex (35 to 40 hours/ week) and part time schedules (starting with 20 hours/week following initial training); Fully paid professional training and support to help you reach your potential; Complete benefits plan after 6 months of service including: Comprehensive insurance (medical, dental and life insurance); Great discounts on telecommunications products and services.

Discover Nordia Moncton at: Class starts on July 2nd, 2019