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Bilingual customer service representative lachine 11:30 20:00

UPS

This is a Full-time position in Montreal, QC posted May 13, 2019.

POSITION SUMMARY The Customer Service Representative responds to customer inquiries in a call center environment.

The responsibilities include the following: KEY ACCOUNTABILITIES Learning UPS shipment rates and features of serviceTracing packages and following claim proceduresBilling and collection proceduresProcessing pick up ordersSetting up new customersCommunicating internally with operating centres and other departmentsProving excellent customer service EDUCATION/WORK EXPERIENCE Available to work daily, Monday through FridayWorking knowledge of Microsoft OfficePrevious experience in a call centre environment an assetPrevious customer service experience