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Bilingual Customer Service Representative (Remote)

Teleperformance Canada

This is a Full-time position in Kent Junction, NB posted May 7, 2021.

We are looking for Bilingual (English/French) speaking agents with great customer service skills to join our team.

Teleperformance is the worldwide leader in customer experience management.

We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Your responsibilities: Answer incoming calls, identify customer needs, and route calls to specialized departments, as necessary.

Working with a team to find solutions.

Access client information and enter information into the system.

Respond to customer questions and objections utilizing established service de-escalation techniques.

Maintain a high level of professionalism and build a positive rapport with each customer.

Work with the management team to stay updated on product knowledge and stay updated on any changes in company policies.

Make a positive impact on the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

Job Requirements: Must be at least 18 years old.

High school or GED Excellent command of English/French Full time availability Benefits Work from home Bilingual premium applicable Excellent medical, dental and benefits plans Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral program.

Internal career advancement opportunities with JUMP Teleperformance Career Plan Teleperformance welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.