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Bilingual Export Customer Service

Beyond Bilingual Inc.

This is a Contract position in Ont, ON posted September 9, 2020.

Bilingual Customer Service Associate(Spanish and English) Our client is a leading manufacturing company with a global presence with over 3000 employees worldwide.

They are currently seeking a Customer Service Representative – Bilingual to join their team of skilled professionals in our Customer Service Department.

This position reports to the Customer Service Team Manager
– Canada.

· RRSP, Medical and Dental Benefits
· Permanent full-time role
· Established, reputable organization
· Dynamic, focused, team environment
· Over 3000 employees worldwide
· Offices in Canada, USA and Europe Assist in building sales and maintaining customers in the Export channel by managing the customer orders from order entry through shipment follow-through.

This is a skilled position requiring knowledge of export paperwork and processes.

Preference would be bilingual English/Spanish.

Job Description Managing shipments from origin to destination (order entry, paperwork, dispatching) Build customer relationships and provide excellent customer service Validate and confirm all ocean/air shipments bookings Handle any special requests from customer and sales (inter-company) i.e.

handle Marketing materials, create intercompany sales orders to support Europe Administer all export documents prepared within required timeframe and monitor efficient shipping activities; Prepare customer order proforma (sales contract) Prepare shipper export declaration (CAED and ACE) Work with orders that are through ‘Letters of Credit’ Manage daily emails/phone calls from customers as well as freight forwarders Work with the plant and carriers to have orders picked up in a timely manner Handle and work with internal departments to resolve customer and sales inquiries, issues and complaints booking delays, paperwork issues, damages etc., credit and billing