This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Work From Home

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

previous arrow
next arrow
Slider

blackiron agency: Director Of Strategy And Client Services

Blackiron Agency

This is a Full-time position in Ottawa, ON posted February 13, 2021.

Director, Strategy and Client ServicesFebruary 2021OTTAWA, ON, Immediate opening, full-time, permanentblackiron is a well-established marketing firm with a creative and passionate team and a great roster of some of Ottawa’s best clients.

We have an immediate opening for a Director of Strategy and Client Services.

This a senior client services position, responsible for managing strategic marketing initiatives and driving new business for some of our largest clients, as well as leading the agency’s team of account managers and coordinators.

Reporting to, and in partnership with, the General Manger and Ownership, you will play an integral role in leading the agency direction through a clear vision and leadership.

You will be responsible for ensuring client satisfaction and success with a high degree of integrity and continue to build the blackiron foundation as one of the best agencies in the Ottawa market.

The ideal candidate has a minimum of 8-10 years of experience developing strategies and managing integrated marketing communications and branding for B2B and B2C clients.

They are an effective leader who has the natural ability to build relationships at senior management and c-suite levels.

CORE DUTIES AND RESPONSIBILITIES INCLUDE:Drive excellence across the agency in our client deliverables, from strategy through to creative product and execution, while leading multiple projects at onceLead, manage and mentor account management direct reports, motivating the team towards continued excellence in deliverables and client serviceLead/develop client and campaign strategies and lead/co-share the execution of the planLead business development efforts, including mining opportunities, preparation of RFP responses, pitches, and new business meetings with prospective clientsPrepare and/or oversee project quotesClient and project management, scheduling daily tasks, preparing timelines and client briefs, and briefing internal teamsProduce and manage budgets, revenue forecasts, and profitability targetsEnsure and maintain a high level of client satisfaction in the agency relationship and ROI of the clients’ KPIs.Source and maintain relationships with external partners and vendorsAttend and represent blackiron at industry and client-related events and functions DESIRED SKILLS AND EXPERIENCE:8-10 years of related experience, ideally within an agency, leading and managing multiple clients in Marketing and Brand strategy, campaign preparation, execution, and analysisDemonstrate a bigger picture understanding of a client’s marketing strategy and communicate how current insights/tactics associate with longer-term strategy objectivesAn ability to anticipate client needs and identify potentialproblems is a definite assetProven ability to lead and foster client relationships at the C-suite; demonstrated experiencein pitching and closing new businessExperience in leading Website development projectsWell-versed in all forms of media including traditional, non traditional, email marketingExperience with media planning and implementationStrong understanding of the creative and production processesExcellent interpersonal skills, including extremely strong written and verbal communication and presentation skillsProven experience in managing teams of peopleCollege/University degree in marketing, advertising, or communicationsBilingual (French/English) is an assetExperience in SEO, SEM and Social Media campaigns is an assetExperience in developing and leading sponsorship partnerships is an assetExperience in the following industries is an asset: Tourism, Sports and Entertainment, Casino/Gaming, Real EstateStrong computer skills (Word, Excel) MacValid Driver’s License & Vehicle is required The candidate must live within the Ottawa area or be willing to relocate quickly.

WHY BLACKIRON:Competitive salary and compensation packageFlexible hoursModern offices located in Westboro (Ottawa)*Mac laptop & company cell phone providedAvailable health & wellness benefits plan *Due to Covid-19, the position is currently a remote-work environment, with an eventual transition to in-office determined by following public health guidelines.

Annual Salary Range: Commensurate with experience.

Apply at: hello@blackiron.agency with your resume and why you think you’d be the right fit for our team.

Please note “Director, Strategy and Client Services” in the email subject line.