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Burnac Produce Ltd: Data Entry And Customer Service Administrator

Burnac Produce Ltd

This is a Contract position in Peterborough, ON posted February 21, 2021.

Schedule:Sunday: 6:00 am to 12:00 pm, Monday-Friday: 4:00 am to 1:00 pmRotating Sunday schedule within team 5-6 days a weekNote:This position requires flexibility.

At times incumbents may be required to work outside the normal working hours to meet the needs of the business.

Long weekends, the Ontario Food Terminal is closed on Sundays and open on the holiday Monday (Sunday hours 6:00am to 12:00pm)Position ObjectiveProvide customer support and data entry for internal and external customers through accurate and timely processing of sales orders and inquiries.Duties and ResponsibilitiesProject and Task ManagementResponsible for inputting customer orders and processing credits using the ERP system while ensuring the accuracy of the data that has been inputted.

Ensuring the accuracy in all areas including but not limited to; customer information, item/lot, price, amount, delivery date, etc.Process customer requests including but not limited to; Reprinting bills, pricechecks, account balances, etc.Record and understand sales order bill from Sales Managers, asking for clarification as required in accordance to comply with company operating practices.Work with Sales, Warehouse Operations, and Inventory Teams to provide clarification, rectify any errors or questions regarding sales order, customer balances, returns or any other customer related inquires.Process authorized customer returns and credit once approved by sales managers.Ensure company operating standards are followed and smooth navigation of system for; inventory, past creditsinvoices, and reprinting items.Ensure organization and upload into system database of invoices and bills from Sales Manager once entered into system.Provide on-going ad-hoc support to the Sales and Operations teams to address business needs, as requested.Advise manager of any concerns or issues in advance of assigned deadlines.Notify management of any discrepancies and work towards resolving.Review Sales Board to verify anything outstanding and proceed accordingly.Ensure all transfers/product are in (contact Buyers when necessary)Reconcile all EDI orders for next business day, notifying affected parties should there be any obstacles.CommunicationLiaise between customer and Finance department when required for balance inquiries, any payment override approvals and/or any finance issues on accounts.Communicate any company campaigns to customers as required.Responding to information requests from sales managers and operations teamsPro-actively communicate with colleagues and other departments as necessary to attain pertinent information and ensure deadlines are met.Ensure effective written and verbal communications via all channels including but not limited to reports, emails, calls, presentations, meetings, etc.Complete and distribute “Shorts” list to category management team.Complete and communicate Late Transfers Report to Warehouse Supervisors and Operations teams.Email buyers to initiate product transfersAccountabilityEnsure integrity of data for all entries ensuring backup/support documentation is always attained and on hand.Take responsibility and ownership of all assigned tasks.Support other departments as required and directed of managementReliable transit to and from workRun customer Variance report and distribute to applicable internal teams.Run and manage “Late Transfers”, Lot Allocation, Avocado and Banana, DSD Allocation and Service level reports.Customer FocusMaintain positive relationships with vendors, customers and Sales Managers.Respond to all enquiries in a timely manner.Provide excellent customer service to both internal and external customersBackup for reception duties at location of work.Detail OrientationEnsure integrity of data for all entries.Thoroughly reviews own work to ensure accuracy.Works to maintain workplace health and safety, through active compliance with all workplace health and safety policies and procedures.Any other duties as required.QualificationsEducationHigh school diplomaExperience & KnowledgeComputer literacy and familiarity with various computer programs such as MS Office Excel and OutlookAbility to multitask and work in a fast-paced environment, manage prioritiesKnowledge of warehousing systems and processes an assetPrevious experience in data entry or admin support an assetRetail operation experience assetBasic Math skills requiredWe strive to provide accommodation needs of persons with disabilities.

Applicants are encouraged to make their needs for accommodation known in advance during the application process.