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BWX Technologies: Customer Service Representative

BWX Technologies

This is a Full-time position in Ottawa, ON posted October 15, 2020.

BWXT ITG Canada, Inc.

provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals.

Headquartered in Kanata, Ontario, BWXT ITG Canada, Inc.

employs over 150 highly-skilled people in Kanata and Vancouver, British Columbia.

BWXT ITG Canada, Inc.

is part of the BWXT nuclear power segment (NPG) of BWX Technologies, Inc.

Customer Service Representative, Commercial Operations We are currently hiring for a Customer Service Representative for our Kanata/Ottawa location.

The RoleResponsible for coordinating and providing a comprehensive sales support/customer support service for all isotope products, including radiochemicals and radiopharmaceuticals, produced and shipped from Kanata and VancouverResponds to customer enquiries, quotes on small lot and retail sales from approved price lists Coordinates orders with Production and Logistics for the specific production site to ensure that all aspects of the customer’s requirement can be met with respect to product and delivery termsResponsible for the accuracy of all order related information entered into the Oracle order management system, including pricing and delivery terms and develops controls to minimize order entry errorHandles last minute changes in schedule in emergency or shortage situations, keeping both the customer and internal operating groups informed.

Assists in production inventory planning as required.Receives, records and forwards complaints to the appropriate departments; follows up on delivery and invoicing problems and initiates corrective actions as required.Provides Sales/Marketing with sales trends/customer information and other sales reports as neededMay have to work extended hours in emergency situationsMust be prepared to be on office duty on some holidays and be “on call” at home for emergenciesWorking hours may be subject to change, based on changing business requirements QualificationsCommunity College graduate Excellent communication skills, diplomacy and tact Driven to provide the highest level of customer service and satisfactionKnowledge of BWXT medical isotope products Calm and well organized to handle high volume and constant changeAbility to respond quickly to emergency situationsAccurate/thorough/detail orientedWorking knowledge of Oracle order management system BWXT ITG Canada Inc.

embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or a record suspended or any other category protected by federal law.