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Client Services Associate (Bilingual)


This is a Contract position in Burnaby, ia posted October 9, 2021.

We are looking for a passionate Client Services Associate to join our Client Success department and take part in building the future of home care software.

Delivering over 750,000 episodes of care per month across three continents, the applications we build will literally be in caregivers’ hands as they’re visiting clients in the places they call home.

We are revolutionizing the way home care is delivered.

Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care.

We aim to be the operating system for our clients’ businesses, helping them and their employees improve clinical outcomes.

In This Role You Will Supporting Senior Client Success Managers and Client Success Managers by coordinating implementation tasks and workstreams, and assisting the team with managing the full lifecycle of client projects Perform multiple, concurrent tasks where you will be applying AlayaCare project methodologies across a client’s lifecycle and working with AlayaCare’s inter-disciplinary resources in the course of delivering the workstream (e.g.

data migration, integration, training) Attending in-person and remote client meetings, reporting on changes to the project, and keeping the project documentation up to date Tracking risks and issues, following procedure and seeking direction in the event of project conflict Providing phone, virtual conference, and occasional on-site tactical consulting related to AlayaCare projects with clients, this can include workflow analysis, requirements gathering, etc Preparing and managing project documents and providing training to clients Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients Addressing and resolving client issues with the help of team members across AlayaCare, including occasional on-call after-hours assistance for support team Various project, product, and client tasks as assigned What You Bring Post-secondary education in a relevant field such as business, healthcare, project management, etc., or a blend of post-secondary education and saas/healthcare project experience Bilingualism in French and English is required for this position Direct experience in a client-facing role Technical aptitude and proficiency with MS Office Suite is required; experience using project tools such as Confluence, or Wrike, etc.

is an asset Experience in a fast-paced environment with emphasis on managing multiple priorities Project coordination experience is a definite asset Pride in your work and a “get-it-done” attitude; we keep things light at the office and are professional with our clients Ability to build positive lasting relationships with key stakeholders and teammates Exceptional organization, creative thinking and problem solving skills A “people-person” with outstanding written and oral communication skills; confidence to present information to leadership and clients is a must Ability to work in a collaborative environment and autonomously based on project status Ability to communicate in French (spoken, written) is an asset What We Offer Supportive and Collaborative Environment Fast-growing company with offices in Canada, US and Australia Career Growth and Development Health and Wellness Activities Perks Health Benefits after 3 months of employment Flexible Vacation Policy Mission-driven organization If this sounds like the perfect job for you, apply today.

As well as joining a great culture and a market leading company, you will be part of a team making a positive difference in the community of home care.

If this isn’t the job for you, you may know someone who is a perfect fit.

Please feel free to share this opportunity.