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Communications Networking Support Analyst

T.E.S. Employment Solution

This is a Contract position in Moncton, NB posted October 18, 2021.

Edmonton, AB Communications Networking Support Analyst What will you do?

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Provide excellent customer service by execution of network technical projects and support operations that are designed to increase the business effectiveness of the Client infrastructure.

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Participate in IS and Plant projects and represent Infrastructure team ?

Communicate technical issues in business terms to appropriate stakeholders.

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Technical writing and documentation ?

Follow/review standard operating procedures related to delivering effective preventative maintenance and solutions.

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Participate in project related work inside and when required outside of normal business hours.

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Participate in support work inside and when required outside of normal business hours ?

You will be the primary contact for our locations in Alberta and Saskatchewan and provide support remotely and possibly onsite depending on support requirements ?

Adhere to Infrastructure architecture governance and standards.

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Provide infrastructure analysis as required ?

Provide support for Client infrastructure.

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Network Performance Report writing.

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Perform Support work assisting the Communications and other various IS teams.

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Participate in our On-Call support rotation What do you need to succeed?

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The successful applicant will possess job experience in the data LAN/WAN networking field and systems as well as have 4 years of experience supporting data networks.

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Ideal to have experience implementing SDWAN.

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Candidate must have good knowledge of Windows and Linux based operations systems.

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Candidate will be supporting Cisco technologies and therefore experience with this technology is a must (see equipment examples below).

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Ideal to have experience using ticketing tools, namely BMC Remedy.

Soft Skills ?

Excellent communication skills.

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Ability to work in large or small groups.

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Ability to balance multiple initiatives and support, in order to meet deadlines.

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Ability to interact with the business o