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Contractor Care Representative (CONTRACT)


This is a Contract position in Toronto, ON posted July 13, 2019.

The Contractor Care Representative will manage the contractor experience by providing world-class customer service from hire through rehire and will proactively manage communication related to essential job functions.

The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job related questions, concerns or issues.

.The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests.

Essential Functions: Establishing regular Contractor touch points and seeks feedback from contractor on satisfaction of the assignment Assist in Benefits administration (i.e., answering basic benefits questions) Addressing contractor frequently asked questions pertaining to the assignment, pay, benefit, etc.

Proactively engage existing contractor population nearing end of assignment to begin the rehire process.

Work with Contractor Care team to ensure seamless transition from active employment status to candidate for future jobs.

Manage and provide performance feedback to predetermined number of contractors Manage changes on current assignment Soliciting referrals and account intelligence Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.

Maintain relationships with industry contacts to provide customer service, gain client knowledge, and obtain referrals and sales leads Assist with the Unemployment Process including claims and hearings Assist with Worker’s Compensation claims including education, providing direction and support to the injured employee, and assisting with identifying necessary alternate light duty locations or assignments.

Minimum Education/Experience/Abilities/Skills: Associates degree or two years of applicable experience in customer service 2 years professional experience Customer service Business acumen Computer skills / MS Office suite aerotekinternal The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodationaerotek .com for other accommodation options.

However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position.