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Customer service advisor

NATIONAL BANK OF CANADA

This is a Part-time position in Montreal, QC posted November 13, 2019.

Are you motivated to deliver a superior client experience?

Do you like finding appropriate solutions for clients’ needs?

Are you interested in working in a call centre environment?

Come join our Collection team as a Customer Service Advisor: Provide credit management advice and propose innovative solutions to clients who have missed payments on one or more products.

Just starting?

You’ll take a training program.

During that time, you’ll learn about your role and the tools you can use to understand the ever-changing challenges of collection.

Life at work You’ll communicate with a number of partners and clients and review clients’ financial situation in order to offer them the most appropriate solutions.

Your goal will be to regularize their situation while minimizing the risk of loss for the Bank.

Your schedule You’ll need to be available to work full time or part time: Part-time 20 to 22 hours Tuesday to Friday 4:00 p.m.

to 8:00 p.m.

and Saturday 8:00 a.m.

to 2:00 p.m.Monday to Friday 4 p.m to 8 p.m.

What are the benefits?

In addition to offering a competitive salary, a dynamic work environment and career advancement opportunities, we offer a wide range of employee benefits and working conditions.

Your main challenges Developing trust-based relationships with our clients and implementing the best possible solutions for them.Analyzing and understanding large amounts of information in order to properly assess a client’s financial situation.Capitalize on your advisory role to help them understand their financial situation and highlight the benefits for them.

Join our team as a Collection Advisor and be part of the Bank’s evolution by making clients the focal point of your interactions.

High school diplomaCustomer service and problem resolution skillsAt least 6 months’ experience in customer/advisory service, an assetStrong interpersonal skillsBilingual (English and French) Your ability to connect, listen, influence, communicate and provide appropriate solutions for your clients’ needs are the qualities that will make you stand out.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions.

Its objective is to offer an open, respectful work environment where all employees can achieve their full potential.

Senior management’s concrete commitment helps spread this value across all sectors in the organization.

The Bank has been ranked among the top employers for diversity in Canada for several years.