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Customer Service Agent

Beaulieu Canada

This is a Full-time position in Saint-Joseph-De-Beauce, QC posted May 14, 2022.


SOMEONE WITH AN OUTSTANDING ABILITY TO CONNECT WITH PEOPLE And someone who is known for the quality of his customer service If growing within a company means benefiting from many advantages and opportunities, Beaulieu Canada is the ideal place for you.

Connect with your future now At Beaulieu Canada, you will have a positive impact on the lives of our employees WHAT WE OFFER Permanent full-time position Teleworking Group insurance Pension plan with employer contribution Employee assistance program Recognition program Healthy Enterprise certification Social and sport activities Super discount on our floor covering products 3 weeks vacation after one year 13 days of statutory holidays And also Being accompanied by experienced people Being part of a team where everyone makes their mark THE IDEAL JOB Being a major player Receive close to 100 phone calls and emails per day from retail customers and sales representatives across Canada and the United States Provide all necessary information to customers and representatives on the road and assist them with various requests Verify inventory availability, enter customer orders into the computer system and follow up with other departments (planning, credit, production, transport/distribution) Update account reconciliation files Manage problems and complaints by proposing appropriate solutions Carry out all other duties as assigned THE IDEAL CANDIDATE College diploma in office automation or other relevant field Experience in customer service Bilingualism (French-English) essential Ability to write in both languages Good command of grammar and spelling in both languages Good data entry speed Good command of Microsoft Office software Good interpersonal communication skills and active and attentive listening skills Customer-oriented behaviour Interest in teamwork Ability to work under pressure Resourcefulness, autonomy and versatility Availability to work the 10:30 a.m.

to 7:00 p.m.