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Customer Service and Sales Representative – Telecommunications (inbound calls)

Nordia Inc.

This is a Full-time position in Peterborough, ON posted December 2, 2019.

Is the Customer Sales and Service Representative position a job fit for you?

You have acquired customer service experience?

You know how to ask the right questions to solve a problem and identify a need?

You are driven to succeed when presented goals?

If that’s the case, this opportunity will interest you We are looking for energetic, friendly, and dynamic representatives to answer customers’ questions and promote a range of communication services including Internet and TV.

On a day-to-day basis, our sales and service representatives help customers get reliable services provided by Canada’s largest communications company.

At Nordia, people are at the heart of our business and our top priority is to provide a rewarding environment for our employees.

That’s why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits.

Our employees confirm it: according to the latest 2018 internal survey, 84% of them would recommend Nordia as an employer to their family and friends What you’ll do: Respond to customer requests related to television, Internet and telephone products; Promote complementary solutions according to customer’s needs and habits; When required, transfer the customer to the most appropriate group able to fulfill their request; Create a remarkable sales and service experience for every customer.

What you’ll need: Be available to work: weekdays between 9AM and 7PM Past experience in sales or customer service; The ability to communicate clearly in few words; High school studies (completed) or equivalent degree Comfortable working on a computer up to 40 hrs.

a week.

What we offer: Competitive base salary: $15.44/hour (including a $1.25/hr premium on hours worked) Premium for weekend work; Performance-based incentive plan; Paid professional training program and complete support to help you reach your potential; Complete benefits plan after 6 months of service including: Comprehensive insurance (medical, dental and life insurance); Discounts on telecommunications products and services.

Class starts January 6th