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Customer service associate

Dne Resources

This is a Full-time position in Kirkland, QC posted August 14, 2019.

Are you looking for stable hours?

Is growth and development important to you?

Are you ready to take your career to the next level?DNE Resources is a leading energy consulting firm in Canada located in the West Island and we are expanding very rapidly.

Great opportunity for growth!

We are currently seeking a Customer Service and Collections Associate to join our growing team.

This role requires excellent time management skills, detail oriented person with a “can do” attitude.Do you share our Core Values?Do the right thing, Stay hungry, stay humble, Work hard, play hard, GiveResponsibilities:Manage high volume of incoming callsMake outbound collection calls and emails/collections lettersProvide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short paymentsHigh volume phone calls to assigned delinquent customersIdentify and assess customers’ needs to achieve satisfactionReconcile customer disputes as they pertain to payment of outstanding balances that are dueInternal and External customer interfaceBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customers (Polite – Professional & Non-Robotic)Requirements:Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent written and verbal communication skillsAbility to multitask, prioritize, and manage time effectively-We are offering a full-time position of 40 hours a week, Monday through Friday from 10 a.m.

to 6 p.m.

(occasional Saturday shift)-2 weeks paid vacation, 2 weeks paid during the Christmas/ New Year break, 1 annual all inclusive trip to Jamaica-Co-pay health including telemedicine and dental plan.-Beautiful modern working facility with a on-site-gym, auditorium cafeteria, free parking and so much more!Come join our team!

We are waiting for you.Janet 514 819-6641 ext.151