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Customer Service Coordinator


This is a Contract position in Hamilton, ON posted May 11, 2022.

Who we are For over 35 years, Array has been a leader in the retail display manufacturing and in-store merchandising services industry.

We bring brands such as Estée Lauder, Sephora, Ulta Beauty, and L’Oréal to life by creating great retail experiences.

We are leveraging our deep industry knowledge and design innovation, we continue to accelerate our position as an industry leader, grow globally, and pivot to better serve our customers.

With over 1800 global employees, our teams are composed of critical thinkers who are data-driven, innovators and builders with a strong work ethic, and customer-focused visionaries.

Joining us now is a chance to make a mark on our business and your career.

Who we need Reporting to the After Market Care Manager, we are adding a quality-focused, Customer Service oriented Coordinator to our team.

You will build internal and external relationships and go the extra mile to ensure customer satisfaction as you take ownership for the execution and follow-thru of claims for replacement products.

You will face a new scenario, new issues, and new solutions every day.

This is a time-sensitive role where attention to detail is essential as we work towards aggressive deadlines.

It’s a chance to be part of a growing global organization and have your voice heard and gain insights into the entire company.

What’s in it for you: Empowerment, challenges, career development.

You want to drive aftermarket care in product manufacturing for luxury cosmetics displays.

You will have the autonomy to manage your designated clients and their needs.

You will have the chance to grow your exposure to our end-to-end operations working across teams, with customers, and with supplies.

You want to be empowered to step up to the challenges of making decisions effectively.

You are looking for a company you can commit to, one where you can grow your career as part of an expanding department, increasing your responsibilities and taking more ownership.

What you will focus on: Grow your knowledge.

You will develop a deep understanding of After Market Care at Array, gaining insights into operations, supply chain, and production.

Execute customer orders.

You will gather information and photos from clients, communicating directly primarily by email but often by phone to understand their complete replacement product needs.

You will work closely with Project Managers, Sales, and the Operations team.

You will provide direction and support to the production team for the successful completion of orders.

You will solve and fulfill all immediate concerns at the team level.

You will be responsible for quality assurance.


You will identify and prioritize requests from easiest/fastest to most complex/urgent.

You will update and communicate daily overdue order statuses, relevant notes, and actions taken.

Support continuous improvement initiatives.

You will recommend and execute mitigation strategies to ensure the completion of overdue orders.

What do you bring: The experience.

A year or more in After Market care, ideally in merchandising, preferably in cosmetics.

You may have exposure to product manufacturing.

You have a commitment to high-quality customer service and the initiative to reach out to any team or department within the company to facilitate a rapid response.

You are highly proficient with MS Office.

The interpersonal skills.

Excellent verbal and written communication.

Experience managing conflict and building positive relationships.

The knowledge.

Experience driving process improvement and the awareness to make the right decisions and enhancements to improve efficiencies.

Ideally, you are familiar with the 5S system of visual organization.

You have a solid understanding of Health & Safety regulations.

The personality.

You are incredibly organized, approachable, and energetic.

You are a team player, a collaborator, and an independent thinker.

You are happy to jump in where needed.

The Array way.

Whether you are working in the engineering department in New York, the design studio in Toronto, or around the world on the manufacturing floor, Array is a place that invests in our people and recognizes their success.

We believe in open, honest communication and the input of all of our employees.

At Array, we foster a culture of mutual respect, innovation, collaboration, and pride.

From encouraging calculated risks that lead to innovation to providing access to education, onsite learning, and the best technology and materials, we promise to provide a safe, creative, ethical and nurturing environment to build a dynamic career.

Diversity and Equal Opportunity Employment Array is an equal opportunity employer committed to diversity and inclusion.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected factors.

Disability-related accommodations during the application process are available upon request.

If you have 70% of the qualifications we are looking for and you know you can make a difference, we encourage you to express your interest.

We can’t promise it will be a fit, but we do promise to consider your experience.

We are looking forward to hearing from you.