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Customer service coordinator full time winners south keys

Tjx Companies

This is a Full-time position in Ottawa, ON posted May 13, 2019.

Are you ready to explore career opportunities at TJX Canada and join our team?

TJX Canada is part of The TJX Companies, Inc., the world’s leading off-price retailer of apparel and homeware worldwide, and in Canada, our retail chains include Winners, Marshalls and HomeSense.

In the retail business, we move fast.

We’re always adapting, evolving and innovating.

And the fast pace brings variety and challenge, along with many growth opportunities.

We operate hundreds of stores in hundreds of cities.

TJX’s retail chains include TJ Maxx, Marshalls, HomeGoods and Sierra Trading Post in the United States; TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense in the United Kingdom and Ireland; and TK Maxx in Australia.

As a retailer committed to growth, success is always in style at TJX!

Meet Jackie.

Jackie is one of our Customer Service Coordinators, which means that she makes sure that, every day, her store is ready for business, and that each Associate at her store provides exceptional service to our customers.

With her trademark sincerity and her incredible kindness, not to mention her two years of previous customer service experience, she is absolutely great at her job.

Now if only that sincerity and kindness transferred over to the way she acts on the basketball court.

Let’s just say we highly recommend giving her the lane.

Still, this is Jackie.

She is one of us.

But know this.

If you do decide to apply for this position, and we agree that this is the right job for you, you’ll be supported by a plethora of internal programs whose only focus is the continued progress of your career.

At TJX Canada, we do everything we can to help you achieve your full potential.

But we can’t do it all ourselves.

You’ll need to bring the ambition, the motivation, and the drive.

_______________________________________ So what do you think?

Like Jackie, are you one of us?

Now, if you were to come on board as one of our Customer Service Coordinators, we’d ask you to do the following: Understand and be knowledgeable of BEST operational standards, and monitor service area performance against these standardsProvide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, and service area schedulingReview weekly MAP and CommPak and support communication of change to service areasHelp incorporate sales information to drive sales for your given area of responsibility, which includes all frontline features, fixtures, and jewelryAssign and direct the work of your fellow AssociatesSupport the delivery of exceptional customer serviceTrain all Associates on how to use registers and equipment and how to function at the service-desk areaTrain all Associates on the policies associated with each service areaResolve customer-service issues, escalating and informing your Assistant Managers of any customer concerns, feedback, or complaintsEnsure that service areas are properly maintained and “Ready for Business”Oversee the Fitting Room process, which includes spot checks for merchandise buildup, supporting the fitting room during high traffic periods, ensuring that goods are returned to the sales floor from the fitting rooms, and ensuring that merchandise is properly tagged, hung, and sorted as per standardsBe responsible for everything the customer “sees and hears” from a maintenance perspective Sounds rather challenging and exciting, right?

Let’s hope so, because if it sounds easy or boring, there’s a good chance this job isn’t for you.

But if it does sound right for you, here’s why we know you’ll be able to handle those challenges: You’ve earned your high school diplomaYou have two years of relevant experience, which you can use to build a stable and bright future here at TJX CanadaYou have strong technical knowledge of all register operationsYou have knowledge of service area operations and the ability to develop an expert understanding of our policies and proceduresYou have strong problem-solving and customer-service skills that will help you respond to customer complaints and inquiries, identify stated and unstated customer needs, and respond to inquiries from AssociatesYour communication skills include verbal, written, active-listening skills.Preferably, you also have experience in the service or retail industries Success is our favorite outfit!

As proud as we are of our past success, it’s our future that excites us most.

We strive to provide opportunities for growth, recognition and a competitive salary and benefits package.

Share our determination to think bolder and bigger and be part of our future.

Apply now.

Here at TJX Canada we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

For additional assistance please email