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Customer service dis service and parts

Pbs Systems Inc.

This is a Full-time position in Milton, ON posted August 18, 2019.

Headquartered in Calgary, AB and in business for over 25 years; PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends.PBS Software is a true windows based platform boasting ease of use and training while fully featured to support our customer experience.

Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.

The Role: PBS Systems is looking for an enthusiastic and organized individual to join our PBS Client Services Support (Fixed Ops Service and Parts) team.

As a Service and Parts Support Analyst you will provide excellent software support to our new and existing customers on our Dealer Management software for the Automotive Industry by delivering immediate solutions and services or escalating if necessary to other departments.

You will be responsible for assisting customers who call in to support center, this might be in the form of troubleshooting, assisting with process, taking feedback regarding bugs or enhancements or supporting the implementation teams by visiting the customer site for new software install training.

This is an entry-level position that provides you with the opportunity to expand your knowledge in a growing and established company.

You are quick to respond and are very proactive in planning and organizing your overall tasks.

The ideal candidate is organized, customer service oriented and is a self-starter, will have a passion for technology and thrive on a changing landscape