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Customer Service Expert for Gap Year Travel Company

Global Work & Travel

This is a Contract position in Burnaby, ia posted October 9, 2021.

Global Work & Travel is one of the world’s leading gap-year travel brands and now operating in 6 worldwide markets and the recipient of numerous business awards.

We turn travel dreams into reality by making it possible for young people to explore this world the easy way, through a plethora of ‘gap year’ and ‘work abroad’ travel experiences.

We have our Canadian office in downtown Vancouver (with unlimited free tea, coffee and even kombucha on tap all day) with beautiful views overlooking the harbour, plus offices in the UK & Australia with collectively over 100 team members.

We are looking for an Inbound Trip Coordinator to manage and coordinate working holiday makers arriving into Canada to commence their gap year.

Liaising with our offices in Australia and the UK, you will be responsible for coordinating job opportunities for our travelers through our partner employers, assisting travelers with their working holiday visa applications, providing stellar customer service and support, managing our database, conducting engaging in-person orientations when travelers arrive and being their local support rep during their Canadian travels.

We’re looking for someone who’s permanently in Vancouver, has a passion for travel and the life experience it provides and has past customer service experience.

Tertiary education isn’t necessary and we provide a thorough induction and training program.

To be successful in this position you must have strong skills in:
– Time management
– Computer literacy
– English spelling & grammar
– Self-motivation
– Attention to detail
– Customer service
– and like dogs (one of your colleagues is a mini-Schnauzer) By joining our team, not only will you have massive future career potential within one of the hottest young travel companies, but you’ll join a 100 person global business full of talented, skilled and driven professionals who are leading its industry.

A fun and supportive team awaits with an awesome office, ongoing training, team bonding events, an annual travel bonus and even 4 weeks annual leave per year This position is full time with an immediate start.

To apply please send your updated resume today Successful applicants will be contacted within 5 days of submission.

To learn more about us visit