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New

Customer Service Manager

Key Equipment Services

This is a Full-time position in Kindersley, SK posted November 30, 2022.

Who we are: Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider in Western Canada.We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service.

In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts.

We are the industry leader in Canada, and we care beyond service A Day in the life: If you are a leader who excels in delivering good customer service experience to internal and external stakeholders, we want you to be part of our team The primary responsibility of the Customer Service Manager is to oversee the customer service, dispatch, warranty administration, planned maintenance, invoicing, quotes, and all other functions of service to ensure we are delivering customer service excellence to our valued customers across multiple branches.

The individual within this role will ensure the smooth functioning of administrative processes related to customer service and dispatch, while also developing and driving strategic approaches to increase efficiency, customer satisfaction and meet the Company objectives.

Other aspects of this role include maintaining manufacturer relationships, resolving escalated concerns, customer service reporting, as well as hiring, training and onboarding new team members.

What you bring: 4 to 5 years of management experience preferably in the hospitality industry Leadership ability and team building skills to effectively supervise, motivate and train professional staff Experience in budget management and a track record of delivering service excellence High level of proficiency with Microsoft Office productivity suite (Word, Excel, Outlook) Minimum typing speed of 50 wpm Ability to effectively communicate, both verbally and in writing Well-developed problem-solving skills and ability to develop conceptual alternatives High degree of resourcefulness, flexibility, and adaptability Ability to keep information confidential Occasional travel may be required Why Work for Us?

Comprehensive group benefits Training and development opportunities An opportunity to learn what it’s like to be part of a stable, fast moving, growing company that is the industry leader Be part of a fun and collaborative team dedicated to the success of our business Input and ideas are always accepted.

Your opinion matters here We are an equal opportunity employer that supports diversity and inclusion in the workplace.

We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset.

We support community, both internally and externally.

Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications.

To be considered, candidates must be able to live and work in Canada.