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Customer Service Representative

Keurig Dr Pepper Canada

This is a Contract position in Aurora, ON posted May 11, 2021.

Job Overview B2B Customer Service Representative
– 12 month contract As a member of the customer centric team, you will be responsible for day-to-day operations covering all aspects of Order Management, Billing and Invoice Collections; working with our internal and external customers to innovatively meet their needs while maximizing the achievement of Supply Chain metrics.

Responsibilities: Accountable for the day to day execution of customer orders, track & trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice.

Accountable for collection of customer invoices to meet A/R targets.

Effectively and completely handle all customer/broker inquiries.

Effectively manage customer invoicing, including pricing and investigation of invalid deductions.

To act as the primary contact for these customers, and the secondary contact for the customers you support as a backup CSR.

Ensure customer satisfaction at the lowest delivered cost.

Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers & Logistics execution.

Execute cost savings programs in the logistics area for your Customer base.

This includes areas such as transportation, order fulfilment, forecasting procedures/accuracy.

Identify emerging regional trends and forecast business impact or identify as unforecasted demand requirements.

Management & oversight of critical metrics to include case fill and on-time delivery.

Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost.

Provide analysis to take advantage of promotion, distribution, pricing and process opportunities.

Implement strategies and programs to improve service or cost to serve.

Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

Support RCI initiatives.

Requirements In order to succeed in this role, it is preferred that you will have: Strong Microsoft Windows, Word, Excel skills Strong written and verbal interpersonal communication skills Ability to work independently to achieve goals and targets Analytical, problem solving & prioritization skills Ability to work in a team environment to achieve team and departmental goals Knowledge/experience in logistics, customer service, transportation, and CPG Strong customer orientation SAP experience French is an asset Experience/Education: High School diploma required 2-4 years of experience within Customer Service, Inventory planning and/or Logistics Company Overview Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion.

KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the 1 single serve coffee brewing system in the U.S.

The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages.

With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®.

The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being.

We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc.

is an equal opportunity employer and affirmatively seeks diversity in its workforce.

Keurig Dr Pepper Inc.

recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

EOE Minorities/Females/Protected Veterans/Disabled Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion.

KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the 1 single serve coffee brewing system in the U.S.

The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages.

With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®.

The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being.

We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc.

is an equal opportunity employer and affirmatively seeks diversity in its workforce.

Keurig Dr Pepper Inc.

recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

EOE Minorities/Females/Protected Veterans/Disabled In order to succeed in this role, it is preferred that you will have: Strong Microsoft Windows, Word, Excel skills Strong written and verbal interpersonal communication skills Ability to work independently to achieve goals and targets Analytical, problem solving & prioritization skills Ability to work in a team environment to achieve team and departmental goals Knowledge/experience in logistics, customer service, transportation, and CPG Strong customer orientation SAP experience French is an asset Experience/Education: High School diploma required 2-4 years of experience within Customer Service, Inventory planning and/or Logistics