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Customer service representative

NATIONAL BANK OF CANADA

This is a Full-time position in Pont-Rouge, QC posted November 5, 2019.

This position reports to the Manager Customer Service.

Main challenges : Offer personalized and efficient service Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor Propose and inform clients about specific Bank products and services Perform operational activities Answer phone calls and client requests Complete the scheduled training activities in order to acquire the knowledge required for the position Learn and comply with established policies, standards and procédures The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector’s activities High school diploma and two years’ relevant experience or College diploma Sales and customer service experience Knowledge of banking products and services, an asset Flexibility to work schedules, an asset Flexibility to cover several branches, an asset Bilingualism (spoken and written) English and French We strive to be an inclusive organization where all employees are valued.

National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.