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Customer Service Representative

VF Corporation

This is a Contract position in Gloucester, ON posted October 11, 2021.

We are one of the world’s largest apparel, footwear and accessories companies, connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor and active brands including Vans, The North Face, Timberland and Dickies.

A career at VF is about more than a job.

It’s about limiting less and finding your calling.

Here you can be proud of our VF purpose and guiding principles as we each come to work each day ready to inspire, support and drive one another forward with the goal of powering movements of sustainable and active lifestyle for the betterment of people and our planet.

You can learn more about what those coming to VF can expect to find, experience, contribute to and achieve by reviewing our https://limitless.vfc.com/.

Become the Newest Member of the VF Family The primary responsibility of this role is to ensure a high-quality customer service level by resolving product or service problems, providing product information, and processing orders.

How You Will Make a Difference: Answer product, Warranty or service questions by phone, e-mail and bold chat; clarifies the customer’s concerns, questions or complaints by consulting team members and other employees.

Initiating Warranty claims and providing detailed information on the processes to complete these transactions respecting the various brands guidelines.

Selecting and explaining the best solution; expediting correction and following up to ensure resolution.

Process eCommerce and Warranty replacement orders by verifying prices, product availability, terms of sales etc.

Attract potential customers and sales by answering product and service questions; suggesting products.

Maintain product and service knowledge by attending line reviews, reviewing catalogs, consulting with sales reps and customers for market awareness.

Assist consumers in defining which products most suit their needs.

This includes making informed product suggestions, as well as coaching consumers on how to use a given product.

Keep customers informed by responding to phone, e-mail and bold chat inquiries; confirming and clarifying orders; communicating shipping or back-order delays; suggesting alternatives to meet customer’s needs.

Maintain customer records by updating account information; such as customer profiles and notes regarding previous communications.

May be required to assist with other aspects of the customer service department as a whole, as workload and time permit.

Will be required to work with SAP, AS400 and Web platforms.

Skills for Success: Years of Related Professional Experience: 0-3 Educational/ Position Requirements: CEGEP/College degree or equivalent Bilingualism (French/English) required.

Experience with Outdoor/Action Sports Apparel and Footwear beneficial.

Strong problem-solving abilities with an emphasis on taking personal initiative Excellent PC and systems skills Excel knowledge Excellent oral and written communication skills (French and English) Ability to prioritize and meet deadlines Must be able to manage multiple projects in a dynamic environment Ability to work under pressure Ability to work flexible hours, including peak periods, extended hours and weekends High energy level and positive outlook Contract length: 3 months Expected start date: 2021-11-02 Job Types: Full-time, Temporary, Contract Super opportunity 100 % remote 40 hours or less per week Different schedule from Monday to Saturday from 8h30 to 18h00 3 months contract Competitive salary