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Customer service representative

Vertical Business Solutions

This is a Full-time position in Ottawa, ON posted July 12, 2019.

We are looking for a customer-oriented service representative.What does a Customer Service Representative do?A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers.

They’re patient, empathetic, and passionately communicative.

They love to talk.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you.

Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequirementsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeValid driver’s license, and reliable transportation Company Vertical Business Solutions, LLC is a full service provider of recruiting and human resource services.

As our client, you will have the flexibility to choose from a variety of programs that best meets your business needs.Smart Recruiting Partner Services are offered on a 100% contingency search fee arrangement.

This means you do not pay a placement fee unless we deliver a candidate you hire.

Our contingency search fees are competitively priced and you receive all the valuable HR services below at no additional cost.Standard Value Added Services at no extra costFull Cycle Recruiting Support from job order to on-boardingStaffing Consultant to ensure client to project alignmentCertified Human Resource Professional Manages Candidate Screening and SubmittalsReal-time metrics to hold us accountable (Time to Fill, Quality of Hire, and Time to Work)90 Day Guarantee on all direct hire placementsWe can provide the following staffing solutions:Direct Placement RecruitingTemp to Perm or Contract to HireTemporary or Flexible Staff for short term support assignmentsExtended Contract HR Services are offered on a fee per project basis or monthly service contract.

Fees may vary depending on the scope of the project and level of HR talent you will need to get the job done right.

Our focus is to provide you top HR talent to assist or lead your project.On-Demand Access to professional HR support on a fee for project basisReduce Stress to your overextended teamOutsource non-revenue driving HR activitiesNo job is too small we are to helpAdvantage Healthcare Consulting Services are provided on a fee for project basis.

Our consultants are specialist in their field of practice.Customize on-site or webinar trainingBusiness and HR ConsultingNegotiate Health Insurance Rate RenewalsLaunch Strategic HR InitiativesExecutive Coaching on Human Resources Best PracticesAdvise on organizational development and change managementNaViGate Healthcare Consulting Services are provided on a monthly fee per employee or consultancy fee basis.

Through our established vendor partners we have two primary services referred to as My Nurse Advocate and Health Benefits Consulting.My Nurse Advocate ProgramHealthcare Benefits Support at a per employee monthly feeOne on one support to employees to resolve claims issues, review benefit platforms, address co-pay or co-insurance questions, and review medical network availabilityMedical Case Management Services to ensure there are no excess plan billings or unnecessary benefit servicesHealthcare Consulting Services-we provide services that your traditional insurance broker will not provideDevelop benefits strategy to attract and retain employees while maximizing health insurance investment dollarsFull support with reviewing health insurance platforms and identify opportunities for cost savingsManage the entire annual Health Insurance Rate Renewal process to include negotiating a competitive renewalProvide full service underwriting support services through our brokerage servicesVertical’s Staffing Vendor Management Services are offered as a standalone service or as a part of our contingency search agreement.

We charge a flat monthly fee to project manage your external staffing vendors or we will serve as your Master Service provider when you select us as your exclusive staffing partner.Streamline external recruitment process across the businessReview existing service terms and conditions to ensure competitive pricingProject manage staffing process and implement recruitment best practicesDevelop recruiting metrics (Time to Fill, Quality of Hire and Time to Market)TaleNT Match Sales Assessment Tools are provided on a per assessment fee basis.

Our sales assessments are web based and provide you role specific insight on your prospective sales hire or current sales employees.Web Based Candidate Assessments ToolsComprehensive role specific sales assessmentsDashboard tool for sales managers to manage performance and development goalsComprehensive assessment of motivators, behaviors, sales skills, and critical reasoning abilities