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Customer Service Representative

National Digital Asset Exchange NDAX.IO

This is a Contract position in Greater Montreal Metropolitan Area, QC posted October 3, 2021.

Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice?

Do you thrive in a fast-paced environment?

If yes, we have the job for you NDAX is a Calgary-based cryptocurrency trading platform.

As Canada’s most advanced digital asset trading platform, NDAX has set the bar high for the country’s crypto industry and is constantly leading the way in terms of security and innovation.

Our mission is to empower everyone to participate and prosper in the modern digital economy by making the world’s most innovative digital currencies accessible to all.

To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including banking, investment advisory, compliance, engineering, information technology, marketing, and accounting.

As a customer support agent at NDAX, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every NDAX client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client’s questions and complaints.

Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer’s needs and meet them at their level is an important skill for any member of our customer support team.

In this position, you will: Respond to customer service live chats, emails, telephone calls, and voicemails Maintain customer relationships by handling questions and concerns with speed and professionalism Resolve customer complaints, manage database records, draft status reports on customer service issues Provide a great experience and build loyalty with every customer you talk to Stay on top of promotions, product launches, and cryptocurrency trends Create value through superior customer service and expert product knowledge To be successful in this position, you will need to be: Self-motivated with an ability to solve problems on-the-fly Passionate for customer satisfaction with strong interpersonal communication skills An enthusiastic learner with a desire for continual growth Available full-time and have flexible schedules that meet business needs, including morning and evening shifts Benefits Extended Healthcare Plan (Medical, Disability, Dental & Vision) Paid Time Off Benefits Work From Home
– Flexible hours Training & Development