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Customer Service Representative – Baie D’urfe


This is a Contract position in London, ON posted October 15, 2021.

We are currently looking for a customer service representative in Baie D’urfe for a distributor company.

Come groove with us…we are in pursuit of creative, confident, charismatic go-getters This person would be responsible for the day to day procedures within the customer service department.

Be part of an ever-growing team.

Advantages Position: Customer Service Representative Location: Baie D’Urfe, Quebec Schedule: 8:30am-5:00pm Salary $40,000-$45,000 Full medical and dental benefits, we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.

We value work life balance and offer a causal and fun environment Lively social calendar…there’s always something for everyone Our onsite subsidized cafeteria caters to the foodie in each of us.

Plenty of healthy (and not so healthy choices) Generous employee discount on all of our cool gear Convenient location with access to free parking On-going learning opportunities Not to mention the opportunity to work in a highly talented, winning team Responsibilities Answer incoming calls from clients and enter the orders into the ERP system; Search for part numbers and follow-up on the status of orders; Prepare credit notes and issue return authorizations; Invoices, method of shipment, terms; Serve as a backup to other service-related tasks : Directing end-users to the closest ASC in their vicinity; Provide RMA’s to ASC’s and end-users for repair returns; Assisting customers at the service counter (occasional lifting of up to 20kl required) ; Provide customers with tracking delivery information for units/repairs as requested ; Prepare and provide estimates to customers for out of warranty repairs; Provide repair information to the customers as required for warranty / out of warranty repairs; Review reports and ensure open work orders are closed at month end.

Complete regular clerical duties on an on-going basis; Provide assistance to Purchaser’s as required; Provide exceptional customer service; Other duties assigned as required; Qualifications 1 – 3 years of related experience in order entry, preferably in a distribution or warehouse setting, with a background in electronics/technical support considered an asset; Able to read schematics and block diagrams an asset; Proficiency with Microsoft Office Applications, knowledge of JD Edwards an asset, but can be taught; Excellent communications skills (written/verbal) and interpersonal skills; Demonstrated organizational ability and follow-through; Demonstrated ability to work in a fast paced, dynamic environment and can prioritize work; Demonstrated ability to work harmoniously in a team as well as autonomously; Strong attention to detail; Fluently bilingual (English/French) If interested in this opportunity or know someone who would be a good fit.

Please send your CV to or or give us a call at 514-695-3315 Summary Why Randstad?

There are lots of great jobs, incredible companies, and great bosses.

At Randstad, we are here to help you find the right combination for you.

If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at or Add us on LinkedIn:
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