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Customer Service Representative

Smart Start Canada

This is a Contract position in Aurora, ON posted October 14, 2021.

Shifts available: Thurs – Mon 6am – 2:30pm Fri – Tues 7am – 3:30pm Mon – Fri 12pm – 8pm Mon – Fri 11am – 7:30pm As a Customer Care Representative, you will assist clients with their Ignition Interlock Device.

Join our amazing call center team, conveniently located in Sherwood Park, AB.

Our company focuses on an inclusive and friendly work environment.

We are just missing you on our team Position Summary: Imagine working in a fast-paced environment where you help clients over the phone.

Customer Care Representatives (CCR) will respond to all telephone inquiries quickly, effectively and in a manner which preserves the company’s excellent reputation.

CCR will create new accounts, schedule installations, make service appointments and provide service assistance in Canada.

CCR is responsible for keeping detailed records of inquiries, complaints, and comments, as well as actions taken on customer files in our customer relation software.

Duties and Responsibilities: Receive inbound calls and make outbound calls with full attention.

Excellent multitasking skills that involve active listening and accurate data entering.

Interact with clients by phone to provide assistance and education about the Ignition Interlock Device.

Screen and assess each call to determine caller need.

May be required to work in one or multiple queues/skill sets over various customer contact channels.

Follows up on customer requests to ensure complete handling of the customer’s inquiry.

Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes.

Analyze customer problems and resolve in timely manner.

Refer unresolved and pending customer complaints to the concerned departments for further investigation.

Logs all calls for statistical purposes.

Skill and Knowledge: Has the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Empathetic and caring approach Good work ethic.

Must be reliable and have exemplary attendance and punctuality.

Excellent phone etiquette and active listening skills Excellent verbal and written English communication skills.

Active listening and multi-tasking skills Competencies: Proficient in Microsoft Outlook and Excel.

Handle complex inquiries independently, utilizing strong listening and problem-solving skills.

Advanced customer service skills.

Exemplary attendance and punctuality Able to work in a team environment.

Conduct research and analysis to determine the root of problems, and independently makes decisions on how to handle problems or unusual situations, escalating to a manager as needed.

Additional Requirement: High School diploma or equivalent To apply, follow the link below: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid63845134-6733-49bc-8bb5-38891df94dbd&ccId19000101_000001&jobId400071&langen_CA&sourceCC4