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Customer Service Representative – Bilingual and Unilingual


This is a Contract position in London, ON posted October 18, 2021.

Are you looking to develop your experience with one of Canada’s largest insurance and financial services companies?

Do you have strong customer service skills?

We’re looking for individuals with financial industry experience who would be interested in developing their professional experience further.

We’re looking for candidates for both English and Bilingual positions.

Great for candidates looking to gain their IFIC certification.

• Work for one of Canada’s largest insurance and financial companies
• 6-month contract
• Montreal, Toronto, Waterloo locations
• Work from home for now
• Bilingual pay rate: $21.43/hour
• English only pay rate: $20/hour
• Monday to Friday
• 8:30 am to 4:30 pm
• October 20th, 2021 start date
• IFIC course paid for Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.

This Value-add program will provide a wide range of options to suit your needs Responsibilities As a Customer Service Representative, you would be responsible for supporting Tier-1 compliance inquiries with standard guidelines.

Duties include:
• Actioning control reports and address issues in a timely manner
• Helping Associate Supervisory Managers with Tier 1 supervision follow-ups
• Communicating with advisors to solve their pending inquiries
• Tracking interactions using on-line systems
• Providing superior customer service by being proactive in meeting customer needs
• Assisting with department projects and initiatives as needed Qualifications
• 2 years experience in Call Centre Customer Service
• Excellent communication skills
• Strong attention to detail
• Adaptable
• Problem-solver
• Bilingual in French and English an asset If selected for this role, you will be required to obtain the IFIC training within the first 3 months (the course is funded by the company).

• Mutual Fund industry experience an asset Summary If you’re interested in the Customer Service Representative, please apply online.

Qualified candidates will be contacted.