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Customer Service Representative – Call Centre

Randstad

This is a Contract position in Richmond, BC posted November 10, 2020.

Are you a customer service professional looking for a new challenge?

Do you have 2 years of call centre experience?

Would you like to work with an industry leader?

If your answers are yes, then great we may have the perfect opportunity for you.

We are currently looking for a customer representative to join our team based out of our Richmond location.

You will be responsible for handling all inbound queries from our customers via phone, email, live chat and social media.

You will be joining our awesome customer care team so being a team player is a must Your responsibilities for this role will be:

– Handle all inbound calls, emails, live chat and social media prompts
– Work closely with other internal teams & departments
– Communicate effectively and efficiently
– Escalate tickets when needed
– Provide a world class customer service experience with every interaction
– Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers
– Provide excellent product knowledge
– Order management
– Other duties as assigned Please note this role requires flexible and will require some weekend work Advantages
– Work with an industry leader
– Excellent team environment, monthly lunches, quarterly socials etc
– Great compensation and benefits including fitness and tuition subsidies
– Fast paced work culture
– Nice office hours
– Room for career growth
– ASAP start date Qualifications
– 2 years experience in a call centre environment is preferred
– Excellent customer service skills
– Technologically savvy with excellent typing speeds
– Post secondary education is an asset
– MUST be able to handle working in a fast paced customer service role
– High attention to detail
– Work well in a small team
– Previous experience running social media pages is an asset If this sounds like the perfect opportunity for you then please apply directly to this posting Sophie, Adriana Phone Number: 604.408.2772 Fax Number: 604.408.2792 Randstad Canada Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada.

As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.