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Customer Service Representative – Complaint Resolution


This is a Contract position in Santa Clara, CA posted October 23, 2021.

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s most complex challenges.Join us in making big leaps forward for healthcare professionals and their patients. Together, let’s help to advance the world of minimally invasive care.Primary Function of Position:This role acts as the primary notification and consolidation point for receiving, processing, analyzing, and reporting product complaints.Roles & Responsibilities:* You will develop and update company complaint and inspection procedures to ensure the capture and investigation of complaints.* Your skills in analytics and attention to detail will assist in the maintenance and analysis of problem logs to identify and report recurring issues to quality assurance management and product development.* You will document and track contact information, reported issues and problems in accordance with company guidelines and external regulatory requirements.* Your ability to work well with others will help when you collaborate with other internal groups to respond to product inquiries and issues.Skills, Experience, Education, & Training:* Your experience interacting with customers, handling complaints, complaint resolution, and customer relations, and the ability to handle a variety of pre-sales or post-sales service functions will be of great value to Intuitive Surgical.Please note that this is a contract role providing services to Intuitive through our direct sourcing partner, Raise Recruiting, who manages Intuitive’s Contractor Talent Community. If you are selected for this role, you will be employed by Raise and will not be an employee of Intuitive.Work with an Award-Winning Employer:* Best Places to Work, Glassdoor Employees’ Choice, 2019 (#12 of 100), 2020 (#7 of 100)* America’s Best Midsized Employers, Forbes, 2019 (#149 of 500)* Top 150 Places to Work in Healthcare, Becker’s Hospital Review, 2019* Top CEOs, Glassdoor, 2019 (#9 of 100)Raise and Intuitive are Equal Employment Opportunity Employers. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment all qualified applicants with arrest and conviction records in accordance with fair chance laws.